Customer Payments: Transaction Reconciliation

  1. Transaction Reconciliation
    Only the users who have been assigned the permissions to search transactions will utilize this feature and follow these steps.
    1. Create Search
      1. Go to the Customer Payments Menu and select Transaction Reconciliation
      2. Fill in the fields as needed and information is available
        1. Select the client name (the only option in dropdown box should be your organization)
        2. Transaction Amount – this field is used as a filtering tool for results:
        3. Payment Method – The “All” selection is the best practice for this filter
        4. Transaction Status – this field is used as a filtering tool for results:
          1. Pending are payments not cleared to the account
          2. Completed are payments that are done or can be reversed and show a separate credit transaction with type Reverse
          3. Denied are payments that were declined during transaction
          4. Voided are payments that were reversed prior to the payment being completed
          5. Errored are payments that did not complete during the transaction due to an error in data input or transmission through processing
        5. From & To Dates – this field is used as a filtering tool for results
      3. Select Search
      4. List should be populated below with results from the search
        • The list can be sorted by any of the column headers